Refund Policy

1. Overview

This Refund Policy applies to all subscription services provided by Pohst, including Pohst Broadcast, Pohst Signal, and related applications, websites, and services operated under the Pohst brand.

2. Subscription Services

Pohst subscription plans provide access to digital platform features including:

• Social media scheduling and publishing tools
• Content creation and AI-assisted features
• Analytics and engagement tracking
• Team collaboration and workflow features
• Connected platform integrations

3. No Automatic Refunds

Due to the nature of digital services, all purchases are generally non-refundable once payment has been processed.

You may cancel your subscription at any time to prevent future billing.

4. Refund Eligibility (Limited Cases)

Refunds may only be considered in the following cases:

• Duplicate or accidental charges
• Verified billing errors caused by the system
• Extended service outage preventing access

All refund requests are reviewed individually and are not guaranteed.

Refund requests must generally be submitted within a reasonable period after the charge occurs.

5. Feature Usage

Certain platform features require processing resources to deliver the service. Refunds cannot be issued for features or services that have already been provided, accessed, or used during the subscription period.

Refunds cannot be issued for services that have already been delivered or consumed.

6. AI Features

AI-assisted features provide generated outputs for user review and use. Because these outputs are generated on demand, refunds cannot be issued for AI processing or outputs that have already been provided.

7. Third-Party Integrations

Pohst relies on third-party platforms such as Meta, X, LinkedIn, TikTok, and other supported services. Refunds are not provided for limitations, policy changes, outages, or restrictions caused by third-party platforms.

We are not responsible for issues, limitations, or disruptions caused by third-party platforms.

8. Pohst Services

Pohst provides multiple services, including Pohst Broadcast and Pohst Signal, which may use third-party technology providers to deliver platform functionality.

Signal.pohst.app provides Pohst Signal features including publishing workflows, distribution, analytics, and related functionality.

9. Chargebacks

Initiating a chargeback without first contacting support may result in temporary account restrictions while the matter is reviewed.

10. Subscription Cancellation

You may cancel your subscription at any time from your account settings.

Cancellation stops future billing but does not refund past payments.

11. Service Access After Cancellation

You will typically retain access until the end of your billing period unless otherwise stated.

12. Contact

For refund requests or billing inquiries: https://help.pohst.media